Terms of Service

Effective date: 14 July 2026 Version: 2026-07-14

1. Who we are and what these terms cover

Carys is an AI-powered analytics assistant operated by Cogitait Ltd ("Cogitait", "we", "us", "our"), a company registered in England and Wales.

These Terms of Service ("terms") are an agreement between Cogitait and you, the individual person using the Carys platform (the "platform"). They govern your use of the platform. You accept them by clicking Accept when they are presented to you, and you must accept them to use the platform.

In these terms, "outputs" means the analyses, reports, insights, recommendations, summaries, and any other content the platform generates for you.

2. Your organisation's agreement comes first

Carys is a business tool. You will normally use it through an account held by your employer or another organisation (your "organisation"). The commercial agreement between Cogitait and your organisation governs matters such as fees, service levels, data processing, confidentiality, and liability between Cogitait and the organisation. If these terms conflict with that agreement, the organisation's agreement takes precedence. These terms bind you personally in how you use the platform; they do not replace, and do not give you rights under, your organisation's agreement.

Our handling of personal data is described in our Privacy Policy.

3. Your account

Access to the platform is by invitation. You agree to:

• keep your sign-in credentials secure and confidential;
• not share your account with, or allow access by, anyone else; and
• tell your organisation and us promptly (info@cogitait.com) if you believe your account has been compromised.

You are responsible for activity that occurs under your account until you notify us of a compromise.

4. The platform uses artificial intelligence — nature and limitations of outputs

Carys uses artificial-intelligence models to analyse data and generate outputs. You acknowledge and agree that:

• Outputs are machine-generated and probabilistic. They may be inaccurate, incomplete, out of date, misleading, or wrong — including in ways that are not obvious. The same question may produce different answers at different times.
• Outputs are decision support, not decisions, and not professional advice. Nothing the platform produces is financial, investment, legal, medical, tax, accounting, or other professional advice, and it must not be treated as such.
• You must apply human judgement. Before you rely on an output or act on it — especially for any decision that matters — you must review it, verify it against authoritative sources, and apply your own professional judgement and your organisation's processes.
• Outputs reflect the data provided. The quality of an output depends on the quality, completeness, and currency of the data your organisation has connected and the questions asked.

This section restates, in contractual form, the AI transparency notice shown to you in the platform (as required by Article 50 of the EU Artificial Intelligence Act): you are interacting with an AI system, and AI-generated content can contain errors.

5. Your decisions are your own

The platform informs decisions; it does not make them. All decisions, actions, and omissions taken by you or your organisation in reliance on the platform or its outputs are yours and your organisation's alone. Cogitait is not responsible for the consequences of any decision made, action taken, or action not taken on the basis of an output, and you agree not to present an output to any third party as a decision, determination, or advice made by Cogitait.

6. Acceptable use

You agree to use the platform only for its intended purpose: analysing the data your organisation has connected and producing analytics, reports, and recommendations for legitimate business use, through the interfaces we provide.

You must not:

• use the platform for any unlawful purpose, or in breach of any applicable law or regulation;
• bypass, probe, test, or circumvent — or attempt to bypass, probe, test, or circumvent — any security measure, access control, usage limit, tenant-isolation, or sandboxing mechanism of the platform;
• attempt to discover, extract, or manipulate the platform's system prompts, model instructions, configurations, or other internal workings — including by prompt injection, jailbreaking, or crafting inputs designed to make the platform behave outside its intended use or ignore its safeguards;
• use the platform to develop, train, benchmark, or improve a competing product or AI model;
• reverse engineer, decompile, disassemble, scrape, or copy the platform, or otherwise attempt to derive its source code, models, prompts, architecture, or underlying components, in any form — except to the limited extent applicable law expressly permits despite this restriction;
• access the platform other than through the interfaces we provide, or use automated means to extract data or outputs at scale;
• submit or connect data that you or your organisation do not have the right to use, or content that is unlawful, malicious, or infringes another person's rights;
• enter special-category personal data (for example health, race, or political views) into questions or instructions unless it is genuinely necessary for the analysis and your organisation has authorised it; or
• interfere with the operation of the platform or degrade other customers' use of it.

We may investigate suspected breaches of this section and may suspend or terminate access while we do (see §11).

7. Intellectual property

The platform — including its software, models, prompts, design, and documentation — is and remains the property of Cogitait and its licensors. You receive only a personal, non-exclusive, non-transferable, revocable right to use the platform in accordance with these terms and your organisation's agreement, for as long as you are authorised by your organisation.

Data your organisation connects to the platform, and the outputs generated from it, are governed by your organisation's agreement with us; nothing in these terms transfers ownership of that data to Cogitait.

If you give us feedback, suggestions, or ideas about the platform, we may use them without restriction or obligation to you.

8. Availability and changes to the platform

We work to keep the platform available and reliable, but we do not promise that it will be uninterrupted, error-free, or available at any particular time. We may change, add, or remove features, and we may suspend the platform for maintenance, security, or operational reasons. Any service-level commitments are those in your organisation's agreement.

9. Disclaimers

To the fullest extent permitted by law, the platform and its outputs are provided "as is" and "as available", and we exclude all implied warranties, conditions, and other terms, including any warranty that outputs will be accurate, complete, or fit for any particular purpose. Section 4 describes the inherent limitations of AI-generated content; you use outputs at your own risk, subject to §10.

10. Liability

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by the law of England and Wales.

Subject to that, and to the fullest extent permitted by law:

• we accept no liability to you for any loss or damage arising from reliance on an output, or from any decision made, action taken, or action not taken on the basis of the platform or its outputs (see §5);
• we accept no liability to you for loss of profits, revenue, business, opportunity, goodwill, or data, or for any indirect or consequential loss; and
• our total liability to you personally, in contract, tort (including negligence), or otherwise, arising out of or in connection with your use of the platform, is limited to £100.

Liability between Cogitait and your organisation is governed exclusively by the organisation's agreement, and nothing in this section affects it. The platform is designed and provided for business use. If you nevertheless use the platform as a consumer, nothing in these terms excludes or limits any rights or remedies you have under applicable consumer protection law that cannot lawfully be excluded or limited, and the exclusions and the cap in this section apply to you only to the extent that law permits.

11. Suspension and termination

Your right to use the platform ends when your organisation's agreement ends, when your organisation withdraws your access, or when we suspend or terminate your access — which we may do immediately if you breach these terms (in particular §6), if required for security or legal reasons, or if directed by your organisation. Sections 4, 5, 7, 9, 10, and 13 continue to apply after your access ends.

12. Changes to these terms

We may update these terms from time to time. When we make a material change we will publish the new version with a new effective date and ask you to accept it the next time you use the platform. If you do not accept the current terms you will not be able to continue using the platform.

13. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, except that if you use the platform from another country you keep any protection mandatorily granted by that country's law. If any part of these terms is found unenforceable, the rest remains in effect. A failure by us to enforce a term is not a waiver of it. You may not transfer your rights or obligations under these terms to anyone else.

14. Contact

Questions about these terms: Cogitait Ltd — info@cogitait.com 20 Wenlock Road, London, England, N1 7GU